Make sure all windows and doors are closed and AC is set on COOL MODE is with the temperature lower than 24 degrees Celsius. Also, be sure that the air inlet, outlet and air filters are not blocked.

It is recommended that you maintain the ideal temperature for thermal comfort between 23 degrees C and 25 degrees C in summers.

In order to select the Turbo mode make sure that you have selected the Cool Mode. Set teperature you require with the help of the remote control and then select the TURBO Mode. Once TURBO mode is On the fan speed of the unot will speed up and the compressor will switch on immdiately which will help in achieving the cooling you require quickly. Note that a turbo mode will only function if the temperature you have set is less than the room temperature.

You can use the UP and DOWN button to adjust the temperature. Alternately you can also use the same buttons on the control panel on the AC to set the temperature and other functions.

Blockages in air filter can reduce the dehumidifying effect. Air filters need to be clean in order to reduce dust particles and odour from the room. It is adviced that filters are cleaned once every two weeks and replaced if they are damaged. A simple routine maintenance can be done by unlocking the grill panel and wipe the filters with a dry cloth. If required you may rinse it with water and allow it to air dry before the next use.

• Get your AC serviced at least twice a year.


• Make sure that the unit is always grounded to avoid electrical shocks.


• Make sure that the installation is done by a professional only.

Cruise air conditioners come with a 1+ 4 year warranty which is applicable once you have registered your product on our website. Warranty for 1 year from the date of purchase is applicable on the entire unit i.e. the compressor, refrigerant, labour, and all other functional components. The compressor is covered for the remaining four years. Standard warranty does not cover components like plastic parts (front panel and frame louvers and clips), sheet metal parts (coils and the metal body of the ODU), remote control and gas charging. Warranty will be considered null & void under the below conditions:

• the product is not registered & not purchased from an Authorized Cruise Channel Partner


• improper handling & installation by unauthorized personnel during the warranty period


• defects caused due to misuse and abnormal power supply and polluted or corrosive atmosphere


• damage caused due to natural calamities, corrosion, rodents etc.

You can register your product here.

Depending on the operating environment and service conditions the performance of your AC will deteriorate over the period of time. Regular inspection will help identify problems which may cause untimely failures e.g. gas leakage, rusting, corroded electrical contacts etc. Periodic cleaning and servicing are therefore essential to guard your AC against such failures and maximize the life of your AC.

​Regular servicing helps with consistent cooling performance of your AC over the years. It helps prevents clogging the filters, clogged filters can make the unit consume more electricity than required to perform even regular operations.​ ​It will also cut down cost on repairs, electricity and prolong the life of your AC. Hence proper maintenance is the key to efficient and effective cooling operations.

​You can avail 2 no cost periodic maintenance services in the first year of your warranty period provided that the product is registered with the company. Common circumstances under which parts and labour will be chargeable even during the warranty period : -

• The appliance has been tampered with, subject to misuse, negligence and damaged while in transit.


• The appliance has undergone repairs, modifications, or dismantled by any other person or company not authorised by the company.


• Defect caused by abnormal voltage or in-coming power supply from a generator.

Know more on Service & Warranty page.

Yes, standard installation charges are applicable for installation & additional piping if required depending on the placement of the Indoor and outdoor Air conditioning unit.

​Plan your installation keeping the below points into consideration:

• Avoid spaces with too much clutter.


• Make sure that the indoor unit is away from direct sunlight, heat sources, and areas where prone to leakage of flammable gases.


• Avoid installation near other electronic appliances​.

​COOL Mode is a default mode in which the AC runs as per the temperature setting, fan speed and swing setting at which it is set. Keep pressing the MODE button till you see (snowflake icon). Then proceed to adjust the temperature by using the (up & down arrow) and set the temperature. You will also have to adjust the FAN SPEED and SWING for optimum cooling. The ideal temperature for thermal comfort and electricity saving is 25-degree Celsius​.

​You can select these modes by pressing the MODE button until the icon of the mode you require is displayed on the remote display.

• AUTO MODE (icon)- The AC automatically sets the temperature and fan speed depending on the room temperature. Set temperature can’t be adjusted and will not be displayed as well.


• DRY MODE (icon) - The AC operates at low fan speed to remove excess humidity in the room. This helps in keeping your room cool and dry.


• TURBO MODE (icon) - Under COOL or HEAT mode, press this button to turn to warm or cool your room quickly. In this mode, the room is cooled effectively as the fan speed operates at the maximum speed.

TIMER allows you to operate the AC depending on your personal requirement for specified time of your choice. After setting the required temperature press the TIMER ON/OFF button once and then adjust the time when you wish the AC to switch OFF using the (up or down button). Press TIMER ON/OFF button again to set the TIMER OFF.

TIMER ON allows you to switch ON the AC after the TIMER OFF operation is done. Select TIMER ON/OFF button once and adjust the time when you wish the AC to switch ON. using the (up or down button). Press TIMER ON/OFF button again to set the TIMER ON. Note that the AC needs to be ON and the CLOCK should be set as per actual time to set both the timers. TIMER ON can be set only after you have set the TIMER OFF. You can cancel the timer funtion by selecting the TIMER ON/OFF button anytime when the function is on.

To set the temperature switch ON the AC and select the Cooling Mode. If you donot see the (snowflake icon) then you need set the MODE to COOLING MODE. Follow the steps provided in the COOLING Mode description above to do so.